Please note that, to the extent permitted by applicable law, all purchases made through our website are non-refundable and non-exchangeable, except as expressly stated in this Policy or as required by applicable law.
We provide refunds only as required by applicable law. For example, if you have experienced errors or technical issues with the product, you may request a refund by contacting us at support@pdfkitai.com.
To request a refund, please provide evidence of the technical issue (e.g., screenshots or screen recordings). We will review your request and notify you by email regarding the approval status.
We do not provide refunds in the following situations:
Generally, if you do not meet the conditions above, the fees you have paid are non-refundable and/or non-exchangeable unless otherwise stated herein or required by applicable law.
If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs.
To exercise the right of withdrawal, email us at support@pdfkitai.com. Please include the email address used for your account or purchase so we can identify you and process your request.
If you withdraw, we shall reimburse all payments received from you within 14 days, using the same means of payment as your initial transaction.
If you provided prior express consent to begin performance during the withdrawal period and acknowledged that you would lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund on digital content and will only be eligible for a proportional refund on digital service.
Effective as of: June 2026